Delivery Service Manager (Contract, Vacaville, CA)


Genentech is for a Delivery Service Manager in South San Francisco, CA. It is a 6+ months on W2. 

Please email your attached as a Word Doc along with your desired Hourly Rate, your current location, visa status and date you are available to start a position. Please make certain your clearly details your experience with the skills required for this requirement.

Also please provide a brief writeup about why you are a match for the position that can be passed along to the manager. If you have worked at Roche or Genentech in the past please provide your previous managers names, so they too can be passed along to the hiring manager.


  •   As Delivery Service Manager you are accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business. 

What you'll be working on:

  •   Understand and owns every aspect of the service delivery, governance and performance
  •   Face to the business for operational services and the initial single point of contact and escalation for operational service issues
  •   Responsible for driving continuous improvements to facilitate 'good enough' team output and elevating overall service experience
  •   In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner
  •   Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output, and cost
  •   May act as squad lead for run squads (ops or devops) 


  •   Has business domain knowledge for the following area(s) in Biotech/Pharma Manufacturing (required)
  •   Passionate about learning, sharing and further developing ‚best practice' and embed it as next practice' to achieve greater impact 
  •   Good enough instead of perfection
  •   Exhibits servant leadership behavior, self-aware leader and a flexible team-player
  •  Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset


  • Bachelor's degree or equivalent experience in business administration, systems design, or equivalent field

    Required Skills: 



Please review all application instructions before applying.

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